Tennessee Nurses Association (TNA) 2023 Managing Aggressive Patient Situations (MAPS)

Chattanooga, TN US

October 26, 2023 to October 27, 2023

Managing Aggressive Patient Situations (MAPS) is a training program to meet the specific needs of health care providers and supported by a grant from Tennessee Hospital Association. MAPS was designed by clinical and mental health experts and integrates verbal strategies for de-escalation, communication skills, and simulation experiences in clinical settings. Other leading programs that teach de-escalation of aggressive behavior are designed for a broad audience and are not health care and patient focused.

Target Audience

Healthcare providers in hospitals or other facilities
Faculty at Universities
Nurse educators
Students

Learning Objectives

Gain awareness of the current state of health care violence in the U.S.
Understand how cultural awareness affects one’s view of the world and influences the clinician/patient relationship
Understand the role of self-awareness and self-reflection in managing aggressive patients
Identify cultural norms in response to anxiety
Use self-reflection to understand factors that contribute to feeling threatened
Differentiate between verbal and nonverbal communication
Identify common body languages used to communicate
Gain proficiency in use of therapeutic communication strategies
Differentiate between threatening and nonthreatening communication approaches
Gain proficiency in the use of strategies to reduce emotional confrontation
Understand the three stages of conflict (anxiety, verbal aggression, and physical aggression) with an emphasis on patients and their families
Implement appropriate strategies for diffusing aggressive behavior based on identified stage of conflict
Learn how to help the patient manage their emotions and maintain control of his behavior.

Course summary

Available credit:

3.50 ANCC
3.50 Attendance

Course opens:

10/05/2023

Course expires:

11/30/2023

Event starts:

10/26/2023 - 1:00pm CDT

Event ends:

10/27/2023 - 10:00pm CDT

Add to calendar:

Rating:

The Chattanoogan

1201 Broad Street

Chattanooga, TN 37402

United States

Disclosures:
Successful completion and to receive full contact credit(s) for this NCPD activity, you must:

• Complete course and submit the evaluation at the conclusion of the program.

Conflicts of Interest:
A conflict of Interest occurs when an individual has an opportunity to affect educational content about health-care products or services of a commercial interest with which she/he has a financial relationship.

The planners and presenters of this NCPD activity have disclosed no relevant financial relationships with any commercial interests pertaining to this activity.

Commercial Support: No

Noncommercial Sponsor Support: No

Off-label Product Use: This NCPD activity does not include any unannounced information about off-label use of a product for a purpose other than that for which it was approved by the Food and Drug Administration (FDA).

Committee member(s)