July 2023 Managing Aggressive Patient Situations (MAPS)

Memphis, TN US
July 20, 2023

Managing Aggressive Patient Situations (MAPS) is a 1-day training program to meet the specific needs of health care providers and supported by a grant from Tennessee Hospital Association. MAPS was designed by clinical and mental health experts and integrates verbal strategies for de-escalation, communication skills, and simulation experiences in clinical settings. Other leading programs that teach de-escalation of aggressive behavior are designed for a broad audience and are not health care and patient focused.

Upon certification all participants will receive the MAPS power point presentation. 

Target Audience

Healthcare providers in hospitals or other facilities, faculty at universities, nurse educators

Learning Objectives

• Gain awareness of the current state of health care violence in the U.S.

• Understand how cultural awareness affects one’s view of the world and influences the clinician/patient relationship

• Understand the role of self-awareness and self-reflection in managing aggressive patients

• Identify cultural norms in response to anxiety

• Use self-reflection to understand factors that contribute to feeling threatened

• Differentiate between verbal and nonverbal communication

• Identify common body languages used to communicate

• Gain proficiency in use of therapeutic communication strategies • Differentiate between threatening and nonthreatening communication approaches

• Gain proficiency in the use of strategies to reduce emotional confrontation

• Understand the three stages of conflict (anxiety, verbal aggression, and physical aggression) with an emphasis on patients and their families

• Implement appropriate strategies for diffusing aggressive behavior based on identified stage of conflict

• Learn how to help the patient manage their emotions and maintain control of his behavior.

Course summary
Available credit: 
  • 8.00 ANCC
  • 8.00 Attendance
Course opens: 
Course expires: 
Event starts: 
07/20/2023 - 8:30am CDT
Event ends: 
07/20/2023 - 5:00pm CDT
Lakeside Behavioral Health
2911 Brunswick Road
Memphis, TN 38133
United States

Sara Day


Lisa Beasley


Diana Dedmon


Jackie Sharp


Randy Johnson




The University of TN Health Science Center College of Nursing, Memphis is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.


In order to receive full contact hour(s) for this educational activity, you must:

  • Be in attendance for at least 80% of the program, and

  • Complete and submit the Evaluation


Conflicts of Interest: A Conflict of Interest occurs when an individual has an opportunity to affect educational content about health-care products or services of a commercial interest with which she/he has a financial relationship.

The planners and presenters of this NCPD activity have disclosed no relevant financial relationships with any commercial interests pertaining to this activity

Commercial Support: No

Noncommercial Sponsor Support: No

Off-label Product Use: This NCPD activity does not include any unannounced information about off-label use of a product for a purpose other than that for which it was approved by the Food and Drug Administration (FDA).

Available Credit

  • 8.00 ANCC
  • 8.00 Attendance
Please login or register to take this course.

Please click "Register" to access course outline. Please take the Pre-Confidence Scale and the Pre-Quiz prior to your MAPS session. Thank you!