Dec 2021 Managing Aggressive Patient Situations (MAPS)

Memphis, TN US
December 15, 2021

Managing Aggressive Patient Situations (MAPS) is a 1-day Train the Trainer Program to meet the specific needs of health care providers and supported by a grant from Tennessee Hospital Association. MAPS was designed by clinical and mental health experts and integrates verbal strategies for de-escalation, communication skills, and simulation experiences in clinical settings. Other leading programs that teach de-escalation of aggressive behavior are designed for a broad audience and are not health care and patient focused.

Upon certification all trainers will receive a MAPS Teaching Packet which includes a power point presentation, handouts, learning activities, and a teaching guide. In addition, they will receive simulation videos developed based on examples of real-life hospital scenarios involving agitated patients. The certified trainers will be able to use these materials within their institution to teach classes. The materials can be adapted for a course ranging from 2 to 8 hours depending on time available within their institution.

Target Audience

Healthcare providers in hospitals or other facilities, faculty at universities, nurse educators

Learning Objectives

• Gain awareness of the current state of health care violence in the U.S.

• Understand how cultural awareness affects one’s view of the world and influences the clinician/patient relationship

• Understand the role of self-awareness and self-reflection in managing aggressive patients

• Identify cultural norms in response to anxiety

• Use self-reflection to understand factors that contribute to feeling threatened

• Differentiate between verbal and nonverbal communication

• Identify common body languages used to communicate

• Gain proficiency in use of therapeutic communication strategies • Differentiate between threatening and nonthreatening communication approaches

• Gain proficiency in the use of strategies to reduce emotional confrontation

• Understand the three stages of conflict (anxiety, verbal aggression, and physical aggression) with an emphasis on patients and their families

• Implement appropriate strategies for diffusing aggressive behavior based on identified stage of conflict

• Learn how to help the patient manage their emotions and maintain control of his behavior.

Course summary
Available credit: 
  • 12.00 ANCC
  • 12.00 Attendance
Course opens: 
Course expires: 
Event starts: 
12/15/2021 - 8:30am CST
Event ends: 
12/15/2021 - 5:00pm CST
UTHSC College of Nursing
874 Union Ave
Crowe Building - Room 208
Memphis, TN 38163
United States
+1 (901) 351-8800

UTHSC College of Nursing

Crowe Building - Room 208

874 Union Ave

Memphis, TN. 38163

Sara Day

Lisa Beasley

Diana Dedmon

Jackie Sharp

Randy Johnson

Jayne McKinnie


Successful Completion of this Nursing Continuing Professional Development Activity:

  • Be in attendance for at least 80% of the program, and

  • Complete and submit the Evaluation

Conflicts of Interest: A Conflict of Interest occurs when an individual has an opportunity to affect educational content about health-care products or services of a commercial interest with which she/he has a financial relationship.

The planners and presenters of this NCPD activity have disclosed no relevant financial relationships with any commercial interests pertaining to this activity

Commercial Support: No

Noncommercial Sponsor Support: No

Off-label Product Use: This NCPD activity does not include any unannounced information about off-label use of a product for a purpose other than that for which it was approved by the Food and Drug Administration (FDA).

Available Credit

  • 12.00 ANCC
  • 12.00 Attendance
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