Feb 2022 Managing Aggressive Patient Situations (MAPS)
Managing Aggressive Patient Situations (MAPS) is a 1-day Train the Trainer Program to meet the specific needs of health care providers and supported by a grant from Tennessee Hospital Association. MAPS was designed by clinical and mental health experts and integrates verbal strategies for de-escalation, communication skills, and simulation experiences in clinical settings. Other leading programs that teach de-escalation of aggressive behavior are designed for a broad audience and are not health care and patient focused.
Upon certification all trainers will receive a MAPS Teaching Packet which includes a power point presentation, handouts, learning activities, and a teaching guide. In addition, they will receive simulation videos developed based on examples of real-life hospital scenarios involving agitated patients. The certified trainers will be able to use these materials within their institution to teach classes. The materials can be adapted for a course ranging from 2 to 8 hours depending on time available within their institution.
Healthcare providers in hospitals or other facilities, faculty at universities, nurse educators
• Gain awareness of the current state of health care violence in the U.S.
• Understand how cultural awareness affects one’s view of the world and influences the clinician/patient relationship
• Understand the role of self-awareness and self-reflection in managing aggressive patients
• Identify cultural norms in response to anxiety
• Use self-reflection to understand factors that contribute to feeling threatened
• Differentiate between verbal and nonverbal communication
• Identify common body languages used to communicate
• Gain proficiency in use of therapeutic communication strategies • Differentiate between threatening and nonthreatening communication approaches
• Gain proficiency in the use of strategies to reduce emotional confrontation
• Understand the three stages of conflict (anxiety, verbal aggression, and physical aggression) with an emphasis on patients and their families
• Implement appropriate strategies for diffusing aggressive behavior based on identified stage of conflict
• Learn how to help the patient manage their emotions and maintain control of his behavior.
158 E Main St, Henderson, TN 38340
The University of TN Health Science Center College of Nursing, Memphis is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.
In order to receive full contact hour(s) for this educational activity, you must:
Be in attendance for at least 80% of the program, and
Complete and submit the Evaluation
Conflicts of Interest: A Conflict of Interest occurs when an individual has an opportunity to affect educational content about health-care products or services of a commercial interest with which she/he has a financial relationship.
The planners and presenters of this NCPD activity have disclosed no relevant financial relationships with any commercial interests pertaining to this activity
Commercial Support: No
Noncommercial Sponsor Support: No
Off-label Product Use: This NCPD activity does not include any unannounced information about off-label use of a product for a purpose other than that for which it was approved by the Food and Drug Administration (FDA).
- 12.00 ANCC
- 12.00 Attendance