Series date: 
09/21/2022 - 9:00am to 5:00pm CDT

Managing Aggressive Patient Situations (MAPS) is a 1-day Train the Trainer Program to meet the specific needs of health care providers and supported by a grant from Tennessee Hospital Association. MAPS was designed by clinical and mental health experts and integrates verbal strategies for de-escalation, communication skills, and simulation experiences in clinical settings. Other leading programs that teach de-escalation of aggressive behavior are designed for a broad audience and are not health care and patient focused.

Upon certification all trainers will receive a MAPS Teaching Packet which includes a power point presentation, handouts, learning activities, and a teaching guide. In addition, they will receive simulation videos developed based on examples of real-life hospital scenarios involving agitated patients. The certified trainers will be able to use these materials within their institution to teach classes.

The University of TN Health Science Center College of Nursing, Memphis is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center's Commission on Accreditation.


In order to receive full contact hour(s) for this educational activity, you must:

  • Be in attendance for at least 80% of the program, and

  • Complete and submit the Evaluation

Disclosures: 

Conflicts of Interest: A Conflict of Interest occurs when an individual has an opportunity to affect educational content about health-care products or services of a commercial interest with which she/he has a financial relationship.

The planners and presenters of this NCPD activity have disclosed no relevant financial relationships with any commercial interests pertaining to this activity

Commercial Support: No

Noncommercial Sponsor Support: No

Off-label Product Use: This NCPD activity does not include any unannounced information about off-label use of a product for a purpose other than that for which it was approved by the Food and Drug Administration (FDA).

Series location: 
UTHSC College of Nursing - Crowe Building
874 Union Avenue
Memphis, TN 38163
United States